How can we help?
In the app, the Help tab has a guide to every feature, and the coach can answer your questions about the app too.
Write to us
A question, a problem, an idea? Write to support@wooflearn.com with the email address of your account, and a screenshot if something looks wrong. From the app: Help, Contact support.
Subscription
Cancel or change my subscription
Subscriptions are handled by the stores. On iPhone: Settings, your name, Subscriptions, Woof Learn. On Android: Google Play, your profile, Payments and subscriptions, Subscriptions. You keep your access until the end of the period already paid.
I paid but I have no access
Open the app, go to Help, My Subscription and pull down to refresh. Still nothing? Write to support@wooflearn.com with the store receipt.
A refund
Refunds are decided by the stores. On iPhone: reportaproblem.apple.com. On Android: Google Play, Order history, then the purchase.
A promo code
Enter it in the app, in Help, My Subscription.
Signing in
I didn't get the code by email
Check your spam folder and wait a minute. The app tells you if the email could not be sent, and you can ask for a new code right away. You can also sign in with Apple or Google.
I changed phones
Sign in with the same method as before (Apple, Google or the same email address): your dog, your plan and your progress come back.
Account and data
Delete my account
Everything is on the account deletion page.
My personal data
See our privacy policy, or write to support@wooflearn.com to access, correct or delete your data.